At Gurung Solutions LLP (“Gurung Solutions”, “we”, “us”, or “our”), we are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.
Gurung Solutions LLP is a professional Call Centre, Business Process Outsourcing (BPO), Customer Support, Telecalling, Back-Office and Outsourcing Services Provider. We work with businesses and organizations that may require us to process personal information, customer information, business information, and other confidential data as part of the services we provide.
We recognize that enterprise clients require high standards of confidentiality, security, accountability, and responsible data handling. This Privacy Policy describes how we collect, use, protect, retain, and disclose personal information through our website and in connection with our business activities.
- Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- The Gurung Solutions LLP website
- Contact and enquiry forms
- Business enquiries and requests for proposals
- Email and telephone communications
- Requests for quotations or service proposals
- Recruitment and employment-related enquiries
- Business meetings and communications
- Our customer support and BPO operations, where applicable
- Other interactions between you and Gurung Solutions LLP
This Privacy Policy may be supplemented by additional contractual terms, data-processing agreements, confidentiality agreements, or client-specific privacy requirements where Gurung Solutions LLP provides services to an enterprise client.
- Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
2.1 Business and Contact Information
When you contact us or request information about our services, we may collect:
- Full name
- Company name
- Job title or designation
- Business email address
- Business telephone or mobile number
- Business address
- Country and city
- Website or company information
- Project or outsourcing requirements
- Information contained in your enquiry or communication
- Other information voluntarily provided to us
2.2 Website and Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- General website usage information
- Security and diagnostic information
This information may be used to maintain website security, understand website usage, troubleshoot technical issues, and improve our website.
- Why We Collect Personal Information
Gurung Solutions LLP may process personal information for legitimate business and operational purposes, including:
- Responding to business enquiries
- Communicating with prospective customers
- Understanding client requirements
- Preparing proposals and quotations
- Responding to requests for proposals (RFPs)
- Conducting business discussions
- Providing call-centre and BPO services
- Providing customer support services
- Providing telecalling and outbound calling services
- Providing inbound customer service
- Providing back-office and administrative support
- Providing technical or non-technical support
- Managing client relationships
- Managing contracts and business operations
- Improving our services
- Maintaining quality standards
- Preventing fraud, misuse, and unauthorized access
- Maintaining security and business continuity
- Meeting legal, regulatory, contractual, and compliance requirements
We seek to collect and use only information that is reasonably necessary for the relevant purpose.
- Information Submitted for Business Enquiries
If you contact Gurung Solutions LLP because you are interested in outsourcing, call-centre, BPO, customer support, telecalling, back-office, or related services, we may use the information you provide to evaluate your requirements and respond to your enquiry.
For example, you may provide information concerning:
- Expected call volumes
- Required operating hours
- Number of agents required
- Customer support requirements
- Geographic coverage
- Languages required
- Technical requirements
- Service-level requirements
- Project timelines
- Budget information
- Proposed scope of work
Such information will be treated as confidential business information where appropriate and will not be sold to unrelated third parties.
- Enterprise Client and Customer Data
Gurung Solutions LLP may provide services to companies that require us to process information belonging to their customers, employees, vendors, users, or other individuals.
Where Gurung Solutions LLP processes personal information on behalf of an enterprise client, our processing may be governed by:
- A Master Services Agreement
- Statement of Work
- Data Processing Agreement
- Confidentiality or Non-Disclosure Agreement
- Information Security Agreement
- Client policies
- Written instructions from the client
- Applicable privacy and data-protection laws
In such circumstances, the enterprise client may determine the purposes and requirements for processing, while Gurung Solutions LLP processes the information in accordance with applicable contractual instructions and legal requirements.
We will not knowingly use client-provided personal information for unrelated purposes.
- Confidentiality of Client Information
Gurung Solutions LLP understands that enterprise outsourcing projects may involve confidential and commercially sensitive information.
Depending on the project, this may include:
- Customer contact information
- Customer account information
- Call records
- Call recordings
- Customer complaints
- Service requests
- Business processes
- Internal procedures
- Scripts
- Pricing information
- Operational information
- Technical information
- Business strategies
- Other confidential client information
We maintain confidentiality measures designed to restrict access to confidential information to authorized personnel who require such access for legitimate business purposes.
Where appropriate, employees, contractors, vendors, and other authorized personnel may be subject to confidentiality obligations.
- Call Recording and Monitoring
Depending on the nature of the services provided to a client, telephone calls may be recorded, monitored, or reviewed.
Call recordings or monitoring may be used for:
- Quality assurance
- Employee training
- Customer service improvement
- Performance monitoring
- Complaint investigation
- Fraud prevention
- Security
- Compliance
- Dispute resolution
- Meeting contractual requirements
Where required by applicable law or contractual requirements, appropriate notices or consent mechanisms may be implemented.
The specific retention and handling of call recordings may be determined by the applicable client agreement and project requirements.
- Information Security
Gurung Solutions LLP recognizes that information security is essential when providing services to enterprise organizations.
We seek to maintain reasonable and appropriate technical, organizational, and administrative safeguards designed to protect personal and confidential information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Depending on the nature of the project, our security controls may include:
- Access controls
- Role-based access
- Authentication controls
- Password and account security
- Restricted system access
- Confidentiality obligations
- Employee security awareness
- Data handling procedures
- Network and endpoint security
- Backup procedures
- Monitoring and logging
- Incident management procedures
- Physical security measures
- Business continuity measures
Security requirements may vary depending on the sensitivity of the information, the services provided, and the contractual requirements of an enterprise client.
Although we take reasonable measures to protect information, no internet transmission, electronic system, or storage method can be guaranteed to be completely secure.
- Access Control
Access to personal information and client information is intended to be limited to personnel who require such access for legitimate business purposes.
Where appropriate, access may be granted according to an individual’s role and responsibilities.
We seek to maintain procedures for removing or modifying access when personnel change roles or cease working with Gurung Solutions LLP.
- Sharing of Personal Information
We may disclose personal information where reasonably necessary for legitimate business purposes, service delivery, contractual obligations, security, or legal compliance.
Information may, where appropriate, be shared with:
- Authorized employees and personnel
- Affiliates or group entities, if applicable
- Technology providers
- Cloud and hosting providers
- IT service providers
- Cybersecurity providers
- Communication and telephony providers
- Professional advisers
- Auditors
- Contractors and service providers
- Enterprise clients
- Government authorities or regulators where required by law
Where third parties process information on our behalf, we seek to use appropriate contractual and confidentiality protections.
Gurung Solutions LLP does not sell personal information as a business activity.
- Third-Party Service Providers
We may use third-party technology and service providers to support our business operations.
These may include providers of:
- Cloud infrastructure
- Business email
- CRM systems
- Telephony systems
- Call-centre technology
- Website hosting
- Cybersecurity
- IT support
- Analytics
- Business management software
Such providers may have access to information only to the extent reasonably necessary to provide their services, subject to applicable contractual, security, and legal requirements.
- Data Retention
Gurung Solutions LLP retains information only for as long as reasonably necessary for the purpose for which it was collected or processed, or as required for:
- Contractual obligations
- Business records
- Legal and regulatory requirements
- Accounting requirements
- Dispute resolution
- Fraud prevention
- Security
- Audit requirements
- Protection of legal rights
Client information may be retained, returned, deleted, or securely disposed of according to the applicable client contract and project requirements.
- Data Deletion and Secure Disposal
When personal information is no longer required, Gurung Solutions LLP seeks to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable requirements and our internal procedures.
Where information is subject to an enterprise client’s instructions, we will follow the applicable contractual requirements concerning return or deletion of information, subject to legal retention obligations.
- International Data Processing
Depending on our technology providers, clients, and business operations, information may be processed or stored in India or other jurisdictions.
Where cross-border processing or transfer is involved, Gurung Solutions LLP seeks to comply with applicable legal, contractual, and security requirements.
Enterprise clients may establish specific requirements regarding data residency, international transfers, security controls, or approved service providers, which may be addressed through contractual arrangements.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate the website
- Improve website functionality
- Understand website traffic
- Analyze website performance
- Improve user experience
- Maintain website security
You may be able to manage cookies through your browser settings.
- Your Privacy Rights
Depending on applicable law and the circumstances of processing, individuals may have rights relating to their personal information.
These may include rights to:
- Request information about processing
- Request access to applicable personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related complaint
- Exercise other rights available under applicable law
Requests may be submitted using the contact details provided in this Privacy Policy.
We may request reasonable information to verify your identity before processing certain requests.
Where Gurung Solutions LLP processes information on behalf of an enterprise client, certain requests may need to be directed to the relevant client depending on the parties’ respective roles and contractual arrangements.
- Children’s Privacy
Our website is intended primarily for businesses, organizations, professionals, and adults.
We do not knowingly seek to collect children’s personal information through our website for purposes that are not permitted by applicable law.
- Business and Marketing Communications
If you provide your business contact information to Gurung Solutions LLP, we may contact you regarding:
- Requested services
- Business enquiries
- Proposals
- Consultations
- Service information
- Relevant business communications
Where required by applicable law, we will provide appropriate mechanisms to opt out of marketing communications.
You may contact us at any time to request that we stop sending promotional communications.
- Third-Party Websites
Our website may contain links to third-party websites or services.
Gurung Solutions LLP is not responsible for the privacy, security, or content practices of third-party websites.
We encourage users to review the privacy policies of third-party websites before providing personal information.
- Data Breach and Security Incidents
If Gurung Solutions LLP becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and remediate the incident.
Where required by applicable law or contractual obligations, we will provide appropriate notifications to affected clients, authorities, or other relevant parties.
Enterprise clients may have specific incident notification requirements, which may be addressed in the applicable agreement or Data Processing Agreement.
- Enterprise Security and Compliance
Gurung Solutions LLP understands that large organizations may conduct vendor due diligence before awarding outsourcing projects.
Depending on the requirements of a particular engagement, we may cooperate with reasonable client due-diligence processes relating to:
- Privacy
- Information security
- Data protection
- Business continuity
- Disaster recovery
- Access management
- Employee confidentiality
- Data retention
- Incident management
- Vendor management
- Security assessments
- Audit requirements
- Compliance requirements
Specific security controls and certifications should only be represented to a client where Gurung Solutions LLP has actually implemented or obtained them.
- Compliance with Applicable Law
Gurung Solutions LLP seeks to comply with applicable privacy and data-protection laws and regulations relevant to its business and services.
For operations in India, this may include the Digital Personal Data Protection Act, 2023, the applicable rules and notifications issued under it, and other applicable legal and regulatory requirements.
The Government of India notified the Digital Personal Data Protection Rules, 2025 on 14 November 2025, with certain provisions subject to a phased commencement.
Where Gurung Solutions LLP provides services to clients in other jurisdictions, additional privacy and data-protection requirements may apply depending on the nature of the engagement, location of individuals, and data being processed.
- Changes to This Privacy Policy
Gurung Solutions LLP may update this Privacy Policy periodically to reflect changes in:
- Our services
- Technology
- Business operations
- Security practices
- Legal requirements
- Privacy requirements
The updated Privacy Policy will be published on our website with a revised “Last Updated” date.
- Contact Us
For privacy-related questions, requests, complaints, or enquiries, please contact:
Gurung Solutions LLP
Registered/Business Address:
Plot No. JL 86, Matigara, opposite Uttarayan, District Darjeeling, Siliguri-734010, West Bengal
Email:
info@gurungsolution
Privacy Email:
chamling432@gmail.com
Phone:
9083348538
Website:
https://gurungsolutions.net/
Privacy Contact / Responsible Person:
Sanjay Rai- Manager